Insights & Perspective
Before You Fix It, Go See It
How many problems are we trying to solve from 30,000 feet?
I’ve learned the hard way that the view from the conference room can be very different from what’s happening on the floor.
Sometimes the fastest way to understand a problem is to stop talking about it and go stand next to it.
You might be surprised by what you find.
What About Bob?
Every business has a “Bob,” the person everyone calls when something goes sideways because they simply know how things work.
What happens when Bob retires and decades of experience walks out the door with him?
Maybe one of the most practical uses of AI isn’t replacing people but capturing and extending the knowledge of the people we can’t afford to lose.
Are you capturing what your Bobs know before they walk out the door?
The Path to AI Readiness Starts with Better Business
Most businesses are asking, "How can AI help us?"
I think there's a better question.
Is our business actually ready to maximize AI's potential?
The Best Product Development Team Is Often on the Jobsite
Some of the most valuable product development insights don't come from engineers, marketers, or executives. They come from the people installing the product every day.
The jobsite has a way of exposing assumptions, validating ideas, and revealing opportunities that no conference room ever could.
When Everyone Is Right… and It’s Still Not Working
I stepped in to run a distribution business that wasn’t performing.
Not because of bad people. Not because of bad tools.
Because things just weren’t lining up.
In my first 30 days, I kept hearing…