Turning Inward or Turning Outward?

I recently attended Mass and was reminded that one of our weaknesses as human beings is our tendency to turn inward to think, "I will do it" or "I can handle it." Instead of turning outward, leaning on our faith, reflecting with humility, and admitting that we don't have all the answers.

As business owners, I think we sometimes approach business challenges the same way. We tell ourselves, "I'll figure it out" and convince ourselves we don't need outside support or perspective.

A recent engagement with a business owner reinforced the value of turning outward.

This owner runs a successful business that is celebrating its 25th anniversary. The company delivers exceptional quality and service, serves strong markets, and continues to grow.

Yet what impressed me most was the owner's humility and willingness to admit there were areas of the business where he simply wasn't the strongest, and that he needed help if the business was going to continue growing and succeeding.

So, what does turning outward look like as a business owner?

It can take many forms:

• Elevating a talented member of your team whose strengths align with the challenge.

• Bringing in an outside resource with proven expertise.

• Turning to a trusted business colleague and exchanging ideas by leveraging each other's strengths.

• Hiring an expert in an area that requires consistent attention, whether full-time, part-time, or on a fractional basis.

Turning outward doesn't mean giving up control or losing sight of your vision.

It means having the humility to recognize where others can make you and your business stronger and not letting your own limitations get in the way of where you want to go.